FAQ
When can I expect my order to be shipped?
Most of the items available for purchase on my site are made to order however, I can usually ship within a 2-3 days of receiving the order.
Do you gift wrap?
My jewelry is shipped in a box with a bow.
Returns & Refunds
If for any reason you or the receiver of your purchase, is not happy with my work, I will happily take it back for a refund or exchange with no questions asked. I prefer to do so within 30 days of purchase but I am flexible especially for my customers who plan for anniversaries well over a month in advance. Just reach out with your concerns. If there is an adjustment that can be made such as altering the length of a necklace or exchanging it for something else, I am happy to accomodate. My goal is that you are happy. I love my customers and value your support even if that means you return a purchase.
It's iron... Can it rust?
Iron needs to be exposed to water and/or intense humidity over time in order to rust. All of my iron elements are protected with a clear finish that ensures the longevity of the material. With that said, if the jewelry is left in a wet environment, it would eventually rust. For this reason, it would be good to keep the jewelry in a jewelry box when not in use. If it does get wet I would advise drying it off with a towel and heating it up slightly with a hair dryer or wear it so that the body temperature can help evaporate any water caught in a fold. If taken care of it can last for many many years. I have pieces I still wear that are 25 years old with no sign of wear and tear. If for some reason, the finish is damaged, I am happy to refinish it for my customers if it is sent back to me. This has only happened once in 25 years after a necklace stayed underwater for weeks during the floods of Hurricane Katrina.
Shipping
Shipping services are provided by USPS Ground, USPS Priority Express 2-3 Day or USPS Express 1-2 Day services. International shipment is available via USPS Priority International.
